At Kanimbia Luxury Glamping are committed to high standards of conduct in all our business activities, which includes protecting your privacy in accordance with the applicable privacy law. This policy describes how we will manage your personal information in an open, transparent, and lawful way.
Why do we collect and use your personal information?
When we refer to personal information, we mean information that identifies you as an individual or from which your identity can be reasonably determined.
We collect and deal with your personal information so that we can better:
- assist you with your transactions with us;
- inform you about, and improve our products, services, and experiences that we offer to you;
- support our business administration and related functions;
- send you opportunities that may be of interest to you;
- assist with any enquiries you make;
- meet our legal obligations; and
- for other reasons you might reasonably expect us to use your personal information for.
- Without your personal information, we may not be able to provide our products or services to you.
What type of personal information do we collect?
When we collect and hold personal information, it may include details such as your name, address, email, telephone number, date of birth, gender, stated or likely preferences and interests (e.g. whether you may be interested in particular products or promotions), and any other details reasonably related to your experience or dealings with us.
How do we collect your personal information?
We may collect personal information about you during your interactions with us including when:
- you make an enquiry with us;
- you participate in a survey, promotion or competition; and you visit or contribute to our online channels such as our website, social media platforms and other digital services.
Social media and other third-party websites
We use a number of third-party websites and social media platforms including Facebook, Instagram, Twitter, Vimeo, and YouTube.
We may make use of any information that you make public when you use any such services or platforms. Such information available for use by us may include images and text relating to us or our products, services, promotions, events, and memberships.
How do we use your personal information?
We may use your personal information to communicate with you or respond to an enquiry, complaint, application, and to fulfil any orders.
We may use or disclose your personal information for direct marketing purposes – if you have provided your information for that purpose, or if you have subsequently provided consent for your information to be used in this way.
We may contact you from time to time (by mail, telephone, email, SMS, social media platforms or any other appropriate means) with information about our products and services which we think may be of interest to you. We may also provide relevant marketing to you whether directly or through online advertisement networks or other third parties services such as those operated by Google, based on your browsing activities, information collected by surveys, website analytics, online behavioural advertising, and other means.
You may choose not to receive direct marketing communications from us by ‘opting-out. Each of our direct marketing materials will tell you how to do this and we will comply with your request within a reasonable timeframe.
Surveys and Customer Research
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers and to enhance our product and service offerings and promotions.
Sharing your personal information
We may need to disclose your personal information to third parties who perform functions or services in connection with our business, such as delivery; product repair or recall; payment processing; marketing; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for the operation of our websites; or where we are otherwise required to by law. We may also disclose to other third parties where you have specifically consented to the disclosure of information to those third parties.
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Third-party website links
How do we secure your personal information?
Even though our website is professionally hosted and operates in a secure environment, there is always a risk in transmitting your personal information via the Internet. To make sure you are accessing a secure server, please check for the unbroken key or closed lock symbol generally located either at the bottom left or top left of your browser window. You can also check this by looking at the URL. If the URL is secure, then the first characters will read ‘https’ rather than just ‘http’.
Security of your personal information
We will take reasonable steps to protect your personal information, including from misuse, interference and unauthorised access or disclosure. We require our team members to adhere to our internal information security policies to safeguard your personal information at all times.
If we no longer need your personal information, then we may destroy or de-identify the information.
If we become aware that your information has been subjected to unauthorised access, we will report such breach as required by law.
We hold personal information in a number of ways, including:
- as part of customer records and other electronic documents which are stored in our information technology systems and servers or those operated by third parties who provide services to us in connection with our business; and
- by securely storing hard copy documents at our various premises and using third-party document management and archiving services.
When practicable, you may choose not to identify yourself when dealing with us. You also may elect to use a pseudonym to protect your identity.
How do you access and correct your personal information?
If you wish to access or correct any of your personal information we hold, please contact our Privacy Officer whose details are located below. We will provide you with access to your personal information in a reasonable period of time, except in limited circumstances (such as if the access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others).
Before we provide you with access to your personal information we will require proof of identity. Please provide as much detail as you can about the information you are requesting, in order to help us retrieve it. If we refuse your request or are unable to provide you with access to your personal information or are unable to provide it in the manner requested by you, we will provide a written response outlining our reasons.
Sometimes your personal information that we hold will become out of date. Please immediately advise us of any change to your personal information and we will amend our records accordingly.
Obtaining a copy of this policy
What if you are not happy with how we treat your personal information?
If you have any questions or would like to raise any concerns about your personal information, please email, or write to us. As always, we value your feedback and ideas.
Post: Kanimbia Luxury Glamping, Inalls Road, Obi Obi, Qld, 4574 Queensland,, Australia
If you make a complaint with us regarding your personal information, we will aim to respond to your complaint within 30 days. If you are not happy with our response, please let us know and we will aim to address any further concerns you have. If you are still not happy with our response, you may wish to contact the Office of the Australian Information Commissioner (OAIC), whose details are listed below.
Further information on privacy
You can obtain further general information about your privacy rights and Australian Commonwealth privacy law by contacting the OAIC:
Post: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: +61 2 9284 9666
Inalls Rd, Obi Obi, Queensland 4574